Admissions & Pre-Admissions at Holzer Medical Center - Gallipolis

Admissions Department | Pre-Admissions Department

Admissions Department

The Admitting Department of Holzer Medical Center, Gallipolis provides customer service through the registering of inpatients and outpatients, insurance verification, and informing patients about their stay, such as providing information about the hospital and what to expect from the billing process. These services are provided to patients and their families in a professional and empathetic manner.

Admissions Specialists are responsible for obtaining all pertinent information during inpatient registration, outpatient registration, emergency registration, and observation. Admissions handles a variety of tasks each day, including greeting guests and visitors to the hospital and answering phone calls and faxes.

If you wish to contact Admissions, please visit our Holzer Medical Center, Gallipolis contact page. Our staff is ready to answer your questions and help support your goals.

Pre-Admission Department

Pre-Admission at Holzer Health Systems offers both patient and family an opportunity to learn more about your elective procedure and the recovery process. Labs, EKG’s, and x-rays are completed, and every patient receives a teaching session with a registered nurse.

You will leave Pre-Admission with a clear understanding of what to expect from your surgery or test and recovery period. At the Pre-Admission Department, we hope not only to put you at ease, but to help avoid delays on the day of your admission.

If you wish to call or email the Pre-Admission Department, please visit the Holzer Medical Center, Gallipolis contact page.

Pre-Admission Services

Holzer Health System’s Pre-Admission service is designed to benefit everyone involved with your care, but most especially you and your family. We work with patients, family members, your physician or surgeon, the anesthesiologist and CRNA’s, the nurses, and the hospital. Our goal is to make certain that everyone and every department involved in your care work together smoothly to provide you with the best care possible.

Pre-Admission works with patients receiving services including general surgery, orthopedic surgery, urology procedures, ENT, cardiac diagnostic and intervention, open heart surgery, radiology, OB/GYN, ophthalmology, pediatric surgery, brachytherapy, and more.

Our services include:

• Registration for surgical, invasive, cardiac cath & interventional procedures.
• Patient and family education (explanations, pamphlets, videos, and referrals for ASU, cardiac cath, radiology, and surgical procedures).
• Nursing / Anesthesia Health History Assessment.
• Orthopedic Total Joint Classes for both patients and their caregivers.
• Chart and data collection for all hospital elective surgery and radiology procedures.
• Pre-operative surgery phone calls for arrival times.

With your paperwork and testing completed, waiting time is decreased and further anxiety is eliminated on the day of your surgery. Patients and family members have this one-on-one opportunity with an experienced RN to ask questions and ease concerns.

At the Pre-Admission Department, our experienced nurses provide screening for allergies, coagulation problems, anesthesia reactions, medical clearance, referrals, taking of herbal drugs, and other medications. Our staff works hard to create a positive relationship between you, your physician, and your nurse, which improves patient outcome.

Discharge planning, referrals, and coordination of specific ancillary services are provided on an individual basis.

Planning Checklist

• Plan for the care you will need when you return home by discussing any questions or concerns with your doctor prior to your surgery.
• Do not eat or drink any thing after midnight unless you have been instructed differently.
• Do not wear makeup or jewelry on the day of your procedure. Remove all jewelry from all pierced sites.
• Do not bring any valuables.
• Make arrangements to be driven home after you have been discharged.
• Arrive at the hospital 1 ½ - 2 hours prior to your procedure unless you have been instructed otherwise.

Orthopedic Classes

Orthopedic Classes offer an environment for sharing concerns and meeting with all disciplines who take care of you following your surgery. We use a “holistic” approach in our education programs offering information from seven ancillary staff (Chaplain Services, Physical Therapy Services, Occupational Therapy Services, Social Services, Respiratory Therapy Services, Nutrition Services, and Nursing Services). We also offer a Power Point presentation for patients and caregivers to follow along during the education presentations.

Phone Interviews for Pre-Admission

We offer phone interviews as a convenience for patients who are unable to come to Pre-Admission or are having pre-operative testing done elsewhere.

Before your interview you should:

• Know the name of the procedure or surgery for which you are scheduled.
• Have a basic understanding of the procedure and an explanation of any risks involved.
• Please bring a list of the medications, strengths, and doses that you take. We need to know all the medications, herbs, including all the over-the-counter drugs.
• Know your medical history. We need the most accurate information about you as possible. If you have trouble speaking or remembering, you may want to bring your spouse, adult child, or a close friend with whom you have shared this information.
• Bring your insurance card(s) with you. As a suggestion, you may want to look over your insurance benefit coverage before coming to the hospital. Call your insurance company if you have questions.

Service Area

The Pre-Admission Department at Holzer Medical Center, Gallipolis serves the following counties, towns, and areas in Ohio: Gallia, Meigs, Jackson, Athens, Lawrence, Ross, and Franklin. In West Virginia, our service area includes Mason, Jackson, Cabell, and Kanawha.

Insurance/Payment

Please contact the Hospital Business Office regarding insurance and payment issues.

Frequently Asked Questions

When is my surgery?

Arrival times are available after 12 Noon on the day prior to your scheduled surgery or after 12 Noon on Friday when your surgery is scheduled for Monday. You may also call 740-446-5000 after 5 PM to speak with the hospital supervisor for arrival times.

Will insurance pay for the procedure?

Pre-certification by the Registration Department does not guarantee payment. We recommend you contact your insurance carrier to make certain of the benefits available to you.

Why am I still waiting when I was told to be here at 8:30 AM?

Your recommended arrival time is not the same as the time of your surgery. The Physicians and Operating Room staff would like you to be here approximately 1 ½ –2 hours prior to your procedure, so that all necessary steps can be completed for your comfort, safety, and education.

Do I really need to come to Pre-Admission?

The patients miss out on the “one-on-one” teaching from the RN and the opportunity to establish a more personal relationship with those taking care of you.

Department History

Established in 1996, the Pre-Admission Department has evolved over the years to become a vital link in service to our customers, both at Holzer Clinic and Holzer Medical Center.

The Department moved from the Holzer Clinic setting to its location near Ambulatory Surgery in June 1999. This move has enhanced pre-operative efficiency. We facilitate “one–stop-shopping” by addressing diagnostic testing, registration, education, assessment, and discharge planning for elective surgery patients. The department meets all Advisory Board preparedness standards as well as National ASPAN standards.

Press Ganey Patient Surveys consistently rate the Pre-Admission Department in the 97–99 percentile for Pre-Admission satisfaction.

Department Personnel

Nursing Staff:

• Certified RN Manager with years of experience in Medical/Surgical, Telemetry, Recovery, Education nursing.
• RNs with many years of experience in the Operating Room, Critical Care, Ambulatory, Education, Recovery, and Physician’s Office settings.
• Pre-Admission Department nurses are certified in surgical related fields.

Registration Staff:

• Experienced staff members are ready to assist you with your registration and admission.
• Coordinators of Waiting Area Staff and Volunteer Services:
  • Caring individuals to assist the process of admission and family waiting. Your concerns may be addressed to this staff and resolutions will be provided in a timely manner.

Patient Escort Staff:

• Friendly and caring staff to escort you on the start of your journey through surgery.

Location

Holzer Medical Center
100 Jackson Pike
Gallipolis, Ohio 45631

(740) 446-5801
After 5pm: (740) 446-5201

Second floor of the Charles E. Holzer Surgery Center.

Return to Top